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【獵頭職位：深圳需要一位 Development Manager】聯(lián)系人：Judy-Wu，郵箱：hr@kthr.com，微信也可查詢(xún)職位啦！打開(kāi)手機微信，搜號碼“KTHR_COM”或查找微信公眾帳號“KT人才”或掃描以上二維碼即可添加，歡迎大家關(guān)注！ Job Requirements 1、Bachelor degree or above, majoring in Computer Science or related disciplines； 2、Extensive experience in a Service Delivery role； 3、Proven experiences to lead a large delivery team； 4、Strong Experience in the IT industry with a good understanding of Internet Technologies ( at least 10 years or above)； 5、Foundation level understanding of Project Management； 6、Understanding of IT industry working practices / methodologies； 7、ITIL foundation certification desirable but not essential； 8、Tenacious problem solver, will own issues until full resolution； 9、Excellent communication skills, both written and verbal with great attention to detail； 10、Strong rapport and relationship building skills with both internal departments and external customers； 11、Excellent networking skills, ability to navigate organizations and build strong relationships with C level leaders； 12、Strong negotiation skills； 13、Experience of working with public sector clients (specifically with commercial involvement)； 14、A good level of business awareness and commercial acumen； 15、Ability to create wow / delighter moments with customers； 16、Strong organizational, time management and prioritization skills； 17、Able to take a creative approach to situations and problem solving. Key Accountabilities： 1、Build strong partnership relationships with customers； 2、Manage support requests and co-ordinate IT Shenzhen/IT HK support teams to deliver within agreed timescales； 3、Schedule development, testing and maintenance to ensure appropriate quality checks have been completed； 4、Manage customer projects and oversee implementations for on time delivery； 5、Review service failures and produce incident reports when required； 6、Validate, negotiate and process service credits； 7、Produce and maintain service improvement plans； 8、Manage resources in IT Shenzhen； 9、Ensure appropriate documentation is in place for specific support requirements； 10、Organize and chair monthly/quarterly review meetings； 11、Identify project opportunities. - Produce ad-hoc reports when required； 12、Lead, train and manage delivery team to reach the company KPI. Key Performance Indicators： 1、Strive towards a world class target of 85% above utilization rate； 2、Ensure high End of Ticket Ratings through world class Service Delivery Management； 3、Regular engagement within the portfolio, including onsite (minimum once week)； 4、Contribute to install base growth by identifying new business / upgrade opportunities； 5、Control credit memos through good administrative control and negotiation on service failures. |
